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Manulife

Manulife

www.manulife.com
What is your customer experience with Manulife?

Manulife Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Manulife has a 1.0 star rating from 5 reviews and 50% would likely recommend. Consumers are mostly dissatisfied and report high price levels.

Positive Feedback

There are no noted pros; a minority still recommend the company despite widespread complaints.

Negative Feedback / Risk Areas

  • Repeated complaints about extremely poor customer service and long hold times.
  • Billing issues and unauthorized withdrawals with denied refunds.
  • Rude agent attitudes and confusing policy changes causing cancellations.

Key Takeaways for Future Customers

  • Read recent Manulife reviews before buying insurance or pension products.
  • Expect potential customer service delays; document calls and billing communication.
  • Verify refund and billing policies thoroughly to avoid disputes.
View full overview ›

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Show reviews that mention
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Aujanae Eqn

Annuity tax returns for filing

AI Highlights
  • -The call could not be accepted and was a dead call.
  • -I waited 25 mins to speak with a rep who referred me to a money line tax preparer.

We cannot accept your call. Hang up.

What more is there to say. It was a dead call.

I waited 25 min to talk to a representative and she referred me to a money line tax preparer. Thats no escalation of a call.

User's recommendation: Poor service. Make sure your cell phone is charged.

View full review
Jolanta R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kitchener, Ontario

Not authorized withdraw

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AI Highlights
  • Premium rose from $99 to $877 monthly without my signature or approval.
  • I was away 6 months; more than $5,000 left my account and no refund.
Updated by user Oct 03, 2024

They refused to issue refund

Original review Sep 26, 2024

Manulife term life insurance is a scam. They raised my premium from $99 to $877 monthly without my signature or approval.

What a scam!

I was away for 6 months taking care of my sick relative and came back to over 5k gone from my account. They are refusing a refund.

Loss:
$3760
Pros:
  • Non
Cons:
  • Do not use this company
  • Lot of people complain about manulife

Preferred solution: Full refund

User's recommendation: Do Not use this Company

View full review
Adriyana Nnj

Worst insurance

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AI Highlights
  • -Exclusion clause on plan prompted cancellation.
  • -Cancellation involved long waits and dropped calls.
  • -Deana was rude and policies and support were poor.

I took a mortgage protection plan from this company. They put an exclusion clause to my coverage which prompted me to cancel it.

When i tried to cancel it, twice my call after waiting for 20 minutes each just "dropped" on my third attempt i was able to connect to a very rude Deana which gave me the run around. I would never recommend this company to my worst enemy.

Run away if you see this company. Worst policies and worst customer support.

User's recommendation: dont make the mistake to get coverage from this company

View full review
Tate G Bxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

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AI Highlights
  • They hold two pension plans for me.
  • Access to funds is blocked by hoops and misinformation.
  • No accountability and I won't invest with them.

Going through a separation they hold 2 pension plans for me and they have 100 hoops to jump through and everyone is willing to give you the incorrect information. Make it impossible to access your own money.

Wouldn't recommend anyone to invest anything with them if they had a choice I know as soon as i can I will be moving all my money from them. 0 accountability for anyone who serves you with incorrect information Noone cares at all.

User's recommendation: Deal with another bank

View full review
Donald L Nsl

Checking on the status of a policy

AI Highlights
  • User says they are listed as a pissed consumer.
  • They want status of three shares; first code E15UEUE042137 for 720 shares; text or call 269-760-****.

Why do you have me listed under pissed consumer? All I want to do is check the status of three difference common shares that I own, and I listed the identification code of which I will include the first one.

E15UEUE042137..

the quantity of common shares is 720.! Please text me the status of that identified code or if you have other questions please call me 269-760-****.

View full review
Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Cheating In Our Policy Agreement

When i take Policy Rm 200 Suddenly Now Agent Say My Policy ingress to Rm 395 i Want to Know Why?? Cheating like this???

View full review
WilsonW

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

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AI Highlights
  • There were six-hour hold times.
  • I emailed questions and was told to call.
  • I question how a Canadian insurer has poor service.
Contains 2 confidential files for company representatives
Original review updated Mar 30, 2022

Extremely terrible CS, tried calling and was put on hold for 6 hours, not kidding. I purposely did not hang up and was put on hold for 6 hours and the line got cut off.

Emailed them for questions and they ask me to call, called them but 6 hours no one pick up the phone. No idea how it became one of Canada largest insurance company with such poor customer service.

Loss:
$120
Cons:
  • Extremely poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: go somewhere else for insurance

View full review
Anonymous
map-marker Blainville, Quebec

Mortgage insurance

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Very hard or almost impossible to get the assistant needed , what customer service who dont even provide a phone number

User's recommendation: A Réal customer service

View full review
Gerard F Iav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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AI Highlights
  • Filed a claim in April 2020 for job loss; initial payments didn't apply.
  • Had to call 3+ times daily for 2 months; payment was finally made.

I Filed a claim in April 2020 for my bank credit card for job loss. I filled out the paper work and sent it in.

I had to call several times (at least 3 times a day for 2 months) because the payments did not apply to my card. They kept giving me more and more paperwork to fill out until they finally paid my credit card. I had to wait another 2 months for my next payment(s). I kept calling &;;;; then decided to speak to a manager.

I had a rep named Louise who is a complete idiot. I asked if she can place the payment herself, and she says 'I don`t know'. I kept telling her to get me her manager but she refused. I said why aren`t you doing as I says 'They might not be able to help you'.

If your manager is above you I`m pretty sure they have more flex. Anyway she`s a ***

The worst is the actual manager named Roland Fletcher. He couldn`t answer me either when i asked the same question. What makes it worse is that he is supposed to be Louise's boss.

I`m tired of dealing with these idiots.

I use the term idiots because you`re not supposed to use the word retarded'. The good news is I`m done with them but I feel sorry for the people still with manulife dealing with these people.

*** you Manulife, I hope you burn for your idiocy.

Cons:
  • Managers attitudes
  • Roland fletcher
  • Supervisor procedures

User's recommendation: Move banks

View full review

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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